Zion Concept FAQ V1.1

Q: Is Zion Concept reliable?

A: Zion Concept is stationed in an "active feedback" environment, Facebook. If we screw things up and can't offer a satisfied rectification to our customers, you 'll see them on walls everywhere. We welcome feedbacks and will also strive to maintain our product's quality and service standards.


Q: How do Zion Concept ensure that their pricing is always competitive compared to all those printers out there?

A: We understand that there are lots of competitors out there today. Therefore, our business plan consists of mainly cost-effective operations. Namely, free web presence in Facebook, free emailing tools from Gmail, low cost overseas printers, no high rental cost for office, shop space or storage spaces. That is why our price can be even lower than a lot of local-based printers.


Q: How long is the delivery lead time?

A: Normally it takes about 10-15 working days upon confirmation of design and payment. The main bottle neck here is the shipping of goods from our oversea factory. The cost of shipping 300 T-shirt and 30 T-shirt is the same. Would you want to bear the overall cost of the shipping or have it split with other assignments that we are printing? To prevent passing the additional shipping cost to you, we always try to ship as many assignment together as possible. That explains why some assignment might take a longer time to deliver than the rest.


Q: What is the minimum quantity needed to engage Zion Concept's services?

A: To be frank, we do not have a minimum quantity. Our target customer group is actually assignments of smaller quantity <100. Our pricing is actually very attractive for all such orders, once the quantity goes up to the hundreds level, our price will be more or less similar to local printers. When the quantity is huge, we will encounter problems in finding storage space during the delivery transit. That will increase the cost considerably. But if you have huge orders, no harm getting a quote from us for comparison purposes.


Q: How about the mode of payment?

A: We accept payments through Cheque Payment, Bank Transfer & Paypal. You would need to pay in full upon confirmation. An official receipt will be issued for tracking & record purposes.


Q: In what format should the artworks be in?

A: Artworks should come in this formats; *.bmp, *.gif, *.jpg, *.tif, *.psd, *.eps, *.ai, high resolution of at least 300dpi. There might be extra charges should clean-up work is required for your art work. Normally it is within $10 - $20. We will notify you before hand, no worries.